Make sure that the K-Suite software is compatible with your operating system. Make sure that the Active-X controls of Internet Explorer browser are enab...

Make sure you have downloaded all the Operating Manuals from the Help button on the main page of the K-Suite software.

Make sure you have downloaded the Windows®.NET Framework 3.5 update.  Restart the K-Suite software installation (see section Installing the K-Suite  sof...

Re-launch the K-Suite software without pressing SKIP on the main window.  If you have a subscription, check that it has not expired and that the Family  ...

Make sure of using the correct cable and accessories between KessV2 and vehicle  or ECU.  Make sure that any cables and accessories are intact and prope...

▪ Make sure that the red LED on the left side of the tool is lit. If it is not lit please contact the Technical Support Service to arrange the return of the...

Some vehicles do not read the full file, so take an ID and we will create the  modified file from the hardware and software numbers. Always take a full rea...

This may indicate that the vehicle has been already tuned and locked out, there  will need a BDM read. Also it could indicate that the time between switchi...

Possibly the vehicle has already been tuned. Re-check your connections, make  sure any ancillaries like the stereo or Bluetooth device is turned off and tr...

Wrong protocol selected, or try CAN if using Kline or vice versa. Check that there is adequate battery voltage. Re-check your connections, make sure any  ...