K-Tag Troubleshooting
Re-launch the K-Suite software without pressing SKIP on the main window and try again.
If the problem persists, send the file read from the ECU, all d...
Wed, 18 Mar, 2015 at 4:01 PM
You are trying to communicate with an ECU equipped with a protected
Microprocessor. If available for the ECU of interest, use one of the Families dedic...
Fri, 27 Feb, 2015 at 4:15 PM
Make sure of using the correct cable and accessories between K-TAG and vehicle or ECU.
Make sure that any cables and accessories are intact and proper...
Fri, 27 Feb, 2015 at 4:17 PM
Re-launch the K-Suite software without pressing SKIP on the main window.
If you have a subscription, check that it has not expired and that the Family...
Thu, 12 Mar, 2015 at 2:27 PM
Make sure you have downloaded the Windows®.NET Framework 3.5 update. Restart the K-Suite software installation. If the problem persists, raise a support ti...
Fri, 27 Feb, 2015 at 4:18 PM
If the red LED is not lit, check that the tool is correctly connected to your computer with the supplied USB cable.
Make sure that the USB cable is not...
Fri, 27 Feb, 2015 at 4:20 PM
The serial number can be read on the label with the bar code located on the underside of the tool.
As an alternative, connect the tool to your computer...
Fri, 27 Feb, 2015 at 4:20 PM
Connect the tool to your computer, click on the Info button in the main screen of the K-Suite software and select LOG to get the file with the last 32 activ...
Fri, 27 Feb, 2015 at 4:21 PM
Make sure that the K-Suite software is compatible with your operating system.
Make sure that the Active-X controls of Internet Explorer browser are enable...
Fri, 27 Feb, 2015 at 4:23 PM
Make sure you have downloaded all the Operating Manuals from the Help button on the main page of the K-Suite software.
Fri, 27 Feb, 2015 at 4:23 PM